Under the Polish law, customers have 10 working days to return any product that does not meet their expectations. Within this period, the product may be sent to us at the customer’s expense along with the invoice and a properly completed and signed protocol of return of the goods. It is advisable to return the goods using the registered parcel, duly insured against any damage or theft on the part of the carrier. In each case, the costs and the risk are borne by the user. The right to return the product will be accepted, provided the goods are complete and in a good condition as delivered (with packaging, accessories, manuals…) Products that are incomplete, destroyed, damaged or unclean will not be accepted.
If the customer requires a refund of shipping costs, ROYAL will make every effort to return them as soon as possible and no later than within 3 weeks, depending on quality tests performed on the goods returned. Transportation costs will be refunded by bank transfer to the user’s account.
All products offered in our shop are brand new and free of material and legal faults. All goods are under the manufacturer’s guarantee. The guarantee period and its limitations, if any, are specified in the product description.
Upon reception, it is advisable to check the goods for any damage that may have occurred during transportation. Special attention should be paid to the condition of the tape securing the parcel. In case the packaging appears to be damaged or the tape is broken, the parcel should not be accepted and a protocol of damage should be prepared in the presence of the courier and the customer should contact the shop as soon as possible to resolve the matter.
In case the parcel has not been checked for damage on reception, the customer’s claims related to damage or theft of the parcel in transportation, if any, will not be accepted (in most cases, the guarantee does not cover mechanical damage caused by external factors).
In case the goods should be found faulty, with factory damage or incomplete, we guarantee a replacement, provided that the case is reported within 5 work days of delivery. In case a claim is found unjustified or the goods appear to have been damaged by the user, all the costs shall be covered by the customer. To obtain detailed information on the guarantee please send an email to: firstname.lastname@example.org with the following information:
All goods are returned to us at the customer’s expense.
All the details sent by customers to our company are protected under the personal data protection law and will not be processed for any purpose other than the processing of the order. Email addresses and contact information will not be used for marketing purposes. There is no need to be concerned about spam messages sent to your email box.
All contents of the ROYAL website (images, text, names, brands, photos, videos) are the property of ROYAL. Any partial or full reproduction of these contents using any method on any digital carrier requires the prior written consent of ROYAL. All the information, contents, files and software is protected by Polish and international intellectual property and copyright laws.